Is it possible for a merchant to have Two accounts?

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• Is there a limit to the number of refunds a merchant can do?

  No, there are no limits to the number of refunds a merchant can initiate.

• What happens if my customer makes multiple transfers into one of the generated accounts?

  If a customer makes a payment more than once or makes multiple transfers into one of the generated accounts, we will automatically initiate a refund of the excess payment(s) to the customer.

• As a merchant how do I resolve Fraud claims?

  Fraud claims can be likened to chargebacks, they can be resolved on the "Disputes" page of your Transactpay dashboard. From there, you can decide whether to accept or decline the claim.

• Can I do a partial refund?

  Yes, a merchant can initiate a partial refund.

• Decline chargebacks

  This signifies that the merchant has firmly declined any responsibility for reimbursing the disputed amount to the customer. Usually, the merchant would provide a reason for rejecting the chargeback request e.g. a receipt or an invoice, proof that ...