Is there a limit to the number of refunds a merchant can do?

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• How long do refunds take?

  Refunds are usually completed in T+ (3-14).

• How do refunds affect settlements?

  Refunds impact settlements based on the settlement status of the original transaction. Transactions not yet settled at the time of the refund will not affect forthcoming settlements, as these amounts were never included in your settled funds. On the ...

• Is it possible for a merchant to have Two accounts?

  Yes. Merchants are allowed to have different accounts related to their legally registered business. However, we encourage our merchant to employ the 'sub-account' method for managing their business.

• Is there a set limit for Pay with Bank transfer method?

  The maximum amount for using the Pay with Bank transfer method is N5M. This amount is also dependent on the customer's internet / mobile app limit set by their bank.

• As a merchant how do I resolve Fraud claims?

  Fraud claims can be likened to chargebacks, they can be resolved on the "Disputes" page of your Transactpay dashboard. From there, you can decide whether to accept or decline the claim.