As a merchant how do I resolve Fraud claims?
Fraud claims can be likened to chargebacks, they can be resolved on the "Disputes" page of your Transactpay dashboard. From there, you can decide whether to accept or decline the claim.
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Accepting a Fraud claim
You can approve a fraud claim, if you haven't given out value for this transaction and can cancel it, or you can get back what you gave for it. When a fraud claim is approved, we'll deduct the funds from your upcoming payments and refund the ...
What is Fraud?
Fraud refers to unauthorised transactions, usually aimed at obtaining financial gain or goods without legitimate payment. This can include the unauthorised use of bank details, credit or debit card information, and identity theft to create fraudulent ...
How do I make a Fraud claim?
If you detect any unauthorised transactions on your bank account, it is crucial to promptly notify your bank of the suspected fraud. Additionally, you are encouraged to contact our support team at Hello@transactworlddigital.com. We will collaborate ...
Is it possible for a merchant to have Two accounts?
Yes. Merchants are allowed to have different accounts related to their legally registered business. However, we encourage our merchant to employ the 'sub-account' method for managing their business.
Is there a limit to the number of refunds a merchant can do?
No, there are no limits to the number of refunds a merchant can initiate.