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Accepting a Fraud claim
You can approve a fraud claim, if you haven't given out value for this transaction and can cancel it, or you can get back what you gave for it. When a fraud claim is approved, we'll deduct the funds from your upcoming payments and refund the ...
How do I make a Fraud claim?
If you detect any unauthorised transactions on your bank account, it is crucial to promptly notify your bank of the suspected fraud. Additionally, you are encouraged to contact our support team at Hello@transactworlddigital.com. We will collaborate ...
As a merchant how do I resolve Fraud claims?
Fraud claims can be likened to chargebacks, they can be resolved on the "Disputes" page of your Transactpay dashboard. From there, you can decide whether to accept or decline the claim.
Declining a Fraud claim
This indicates that you have already delivered the intended value for the payment, and it's not possible to recover that value. In this situation, you must furnish evidence demonstrating the value provided for the payment. Additionally, you need to ...
How does Transactpay assist you in handling transaction disputes?
Every business is likely to encounter disputes such as chargebacks and fraud claims. We utilise email and dashboard channels to promptly notify you of any disputes. Upon the initiation of a dispute for a transaction, Transactpay promptly sends an ...