What is a Refund?

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• Can I do a partial refund?

  Yes, a merchant can initiate a partial refund.

• Where will my refund appear?

  When a refund is issued, it will be credited back to the original payment method that was used for the initial purchase. This means if you paid with a credit card, debit card, or any other payment platform, the refunded amount will be returned ...

• How can I initiate a refund for a customer?

  To initiate a refund for a customer, simply use the refund button in your dashboard. This action automatically updates your transaction report, ensuring neat and accurate records for easy reconciliation. This streamlined process is designed for ...

• How does refund differ from chargeback?

• What happens if my customer makes multiple transfers into one of the generated accounts?

  If a customer makes a payment more than once or makes multiple transfers into one of the generated accounts, we will automatically initiate a refund of the excess payment(s) to the customer.