What is a dispute?

What is a dispute?

A dispute arises when a customer contests a transaction with their bank due to dissatisfaction with a purchase. This may occur for several reasons, such as non-receipt of the purchased item, a mismatch between the product expected and received, unauthorised transactions, or unrecognisable charges on their statement.

Understanding dispute dynamics is crucial for business owners to maintain customer trust and loyalty, showcasing a commitment to fairness and satisfaction. At Transactpay, we emphasise a swift and transparent approach to resolving disputes. This strategy effectively addresses individual concerns while also fortifying our customer relationships, and reinforcing confidence in our platform.

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