Updates to our privacy policy
From time to time, we may change, amend or review this privacy policy document to reflect new services or changes in our privacy policy and place any updates to same.
All changes made will be posted on our website and where changes will materially affect you, we will notify you of this change by placing a notice online or via mail. If you keep using our services, you consent to all amendments to this privacy policy.
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What is your policy for notifying customers about security incidents or breaches?
We follow the Data Breach Policy set by the Nigeria Data Protection Commission (NDPC) to inform customers quickly if their data is compromised. In simpler terms, we have a clear process to notify you if there's a breach of your information.
How to contact us
To ask questions or comment about our privacy policy document and our privacy practices, contact us at: privacy@transactworlddigital.com.
What should I do if my payment status still shows "pending" after I have made a payment?
Please allow approximately 30 minutes for any updates or changes. If, after this time, you notice that the status remains unchanged, do not hesitate to contact us at hello@transactworlddigital.com
How can I initiate a refund for a customer?
To initiate a refund for a customer, simply use the refund button in your dashboard. This action automatically updates your transaction report, ensuring neat and accurate records for easy reconciliation. This streamlined process is designed for ...
Sharing personal information with other third parties
Sharing personal information with third parties is a common practice, but it must be done with careful consideration for privacy and security. Transactpay collaborates with various entities to facilitate transactions, enhance services, or meet ...