Transactpay chargeback process
When we receive chargeback notices from the customer's bank, we quickly pass this information on to our Merchants. Merchants must then provide their response within the timeframe outlined in the Merchant Service Agreement (MSA).
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What is a Chargeback?
A Chargeback is a transaction reversal meant to serve as a form of consumer protection from fraudulent activity committed by both merchants and individuals. It happens when a cardholder disputes a charge on their credit or debit card statement and ...
How secure is Transactpay?
Transactpay is PCI-DSS Service Provider Level 1 certified - This is the highest certification level. All connections to our services are forced to happen over HTTPS using TLS 1.2 (SSL). We use HSTS to ensure browsers interact with Transactpay only ...
How to Process Transactions with Transactpay: Pay with Bank Transfer
At the point of checkout, a Bank account will be generated for your customers to make a payment to the account. The generated bank account is temporary and only lasts for some time, after which the account number becomes inactive and can no longer be ...
How much time do I have to reply to a chargeback?
For local transactions, a response is expected within 16 hours, while international transactions allow you 48 hours to reply to a chargeback.
What Cards are supported by Transactpay?
Transactpay accepts payment from all major card issuers such as MasterCard, VISA, Discover, and Verve