How we use collected information
We use collected information for various purposes aimed at optimising operational efficiency, ensuring regulatory compliance, and fostering a seamless user experience. Furthermore, stringent risk management practices are employed, leveraging data analytics to mitigate fraud risk and uphold security standards. Here are some common ways in which collected information is used:
- Transaction Processing: Personal information such as payment card details, billing address, and shipping address is used to process transactions and facilitate payments between consumers and merchants.
- Identify Verification: Personal information may be used to verify the identity of users, especially during account registration or when making high-value transactions, to prevent fraud and unauthorised access.
- Customer Support Information: Information collected from users may be used to provide customer support services, including resolving disputes, addressing inquiries and assisting with account-related issues.
- Service improvement: We use collected information to analyse data to identify trends, track user behaviour and gather feedback to improve the quality and usability of their services.
- Marketing and Communication: With customers' consent, collected information may be used for marketing purposes, such as sending promotional offers, newsletters or targeted advertisements based on user preferences and transaction history.
- Risk management: We use data analytics and risk assessment techniques to detect and prevent fraudulent activities, unauthorised transactions and other security threats.
- Compliance: Collected information is used to comply with legal and regulatory requirements, such as anti-money laundering (AML) regulations, Know Your Customer (KYC) requirements and data protection laws.
- Account Management: Personal is used to manage user accounts, including account authentication, password reset, account recovery and updating account details.
TWD handles collected information responsibly and follows privacy laws and industry standards to protect user privacy and maintain trust
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