How long do refunds take?
Refunds are usually completed in T+ (3-14).
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How do refunds affect settlements?
Refunds impact settlements based on the settlement status of the original transaction. Transactions not yet settled at the time of the refund will not affect forthcoming settlements, as these amounts were never included in your settled funds. On the ...
Is there a limit to the number of refunds a merchant can do?
No, there are no limits to the number of refunds a merchant can initiate.
What is the process for updating and securing my account password?
Passwords are checked every 90 days, and if there are five failed attempts to log in, the account is locked. Passwords must be at least 12 characters long to make them more secure. These steps help keep your information safe.
Why do Chargebacks occur?
Chargebacks occur for several reasons, not limited to: A customer claims they paid for a product or service but didn’t receive what they were promised. A charge appears on the customer’s bank statement that they don’t recognize as a purchase from ...
What is a Refund?
A refund entails the process of reimbursing funds to a customer who has expressed dissatisfaction with their purchase, whether due to receiving a defective item, cancelling their order, or encountering issues such as incorrect or unauthorised ...