How does refund differ from chargeback?

​

• Related Articles

• What is a Refund?

  A refund entails the process of reimbursing funds to a customer who has expressed dissatisfaction with their purchase, whether due to receiving a defective item, cancelling their order, or encountering issues such as incorrect or unauthorised ...

• Transactpay chargeback process

  When we receive chargeback notices from the customer's bank, we quickly pass this information on to our Merchants. Merchants must then provide their response within the timeframe outlined in the Merchant Service Agreement (MSA).

• What is a Chargeback?

  A Chargeback is a transaction reversal meant to serve as a form of consumer protection from fraudulent activity committed by both merchants and individuals. It happens when a cardholder disputes a charge on their credit or debit card statement and ...

• Can I do a partial refund?

  Yes, a merchant can initiate a partial refund.

• Where will my refund appear?

  When a refund is issued, it will be credited back to the original payment method that was used for the initial purchase. This means if you paid with a credit card, debit card, or any other payment platform, the refunded amount will be returned ...