How do you handle account recovery in case of a forgotten password or locked account?

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• What is the process for updating and securing my account password?

  Passwords are checked every 90 days, and if there are five failed attempts to log in, the account is locked. Passwords must be at least 12 characters long to make them more secure. These steps help keep your information safe.

• How can I create a Transactpay account?

  Creating a Transactpay account is not only free but also effortless and swift. To create an account, please click on the ‘Create Account’ button on the website or click on this link and follow these steps: Provide the necessary information Verify ...

• Can a Generated Bank Account Number be reused?

  Generated bank account numbers are only valid for a short time and cannot be reused or reactivated after they time out.

• How do I change from balance settlement to bank account settlement and vice versa?

  You can change from balance settlement to bank account settlement and vice versa via your dashboard by clicking on the left side column under settings.

• Can I expect Settlement to be made into a domiciliary account?

  Yes. you can initiate transfers to your designated domiciliary account in line with approved compliant banks and countries. Kindly note that certain international withdrawals to bank accounts attract additional fees.