How do I make a Fraud claim?
If you detect any unauthorised transactions on your bank account, it is crucial to promptly notify your bank of the suspected fraud. Additionally, you are encouraged to contact our support team at Hello@transactworlddigital.com. We will collaborate with the banks and relevant parties to investigate the claim.
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Accepting a Fraud claim
You can approve a fraud claim, if you haven't given out value for this transaction and can cancel it, or you can get back what you gave for it. When a fraud claim is approved, we'll deduct the funds from your upcoming payments and refund the ...
Declining a Fraud claim
This indicates that you have already delivered the intended value for the payment, and it's not possible to recover that value. In this situation, you must furnish evidence demonstrating the value provided for the payment. Additionally, you need to ...
As a merchant how do I resolve Fraud claims?
Fraud claims can be likened to chargebacks, they can be resolved on the "Disputes" page of your Transactpay dashboard. From there, you can decide whether to accept or decline the claim.
What is Fraud?
Fraud refers to unauthorised transactions, usually aimed at obtaining financial gain or goods without legitimate payment. This can include the unauthorised use of bank details, credit or debit card information, and identity theft to create fraudulent ...
What does 'Insufficient balance' mean?
It means you do not have sufficient funds in your initiating position/wallet to make the requested transfers and will be required to add additional funds to complete the request.