How can I initiate a refund for a customer?
To initiate a refund for a customer, simply use the refund button in your dashboard. This action automatically updates your transaction report, ensuring neat and accurate records for easy reconciliation. This streamlined process is designed for hassle-free financial management.
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Can I do a partial refund?
Yes, a merchant can initiate a partial refund.
What is a Refund?
A refund entails the process of reimbursing funds to a customer who has expressed dissatisfaction with their purchase, whether due to receiving a defective item, cancelling their order, or encountering issues such as incorrect or unauthorised ...
What happens if my customer makes multiple transfers into one of the generated accounts?
If a customer makes a payment more than once or makes multiple transfers into one of the generated accounts, we will automatically initiate a refund of the excess payment(s) to the customer.
Where will my refund appear?
When a refund is issued, it will be credited back to the original payment method that was used for the initial purchase. This means if you paid with a credit card, debit card, or any other payment platform, the refunded amount will be returned ...
Customer consent
Customer consent refers to the explicit agreement given by a customer to a payment service provider or financial institution to collect, process, and use their personal and financial information for specific purposes. Obtaining customer consent is a ...