This signifies that the merchant has firmly declined any responsibility for reimbursing the disputed amount to the customer. Usually, the merchant would provide a reason for rejecting the chargeback request e.g. a receipt or an invoice, proof that value was given.
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Accepting Chargebacks
Agreeing to a chargeback means the transaction's cost will be deducted from your account and given back to the customer. To prevent the customer from receiving a double refund, please refrain from refunding any transaction already identified as a ...
Why do Chargebacks occur?
Chargebacks occur for several reasons, not limited to: A customer claims they paid for a product or service but didn’t receive what they were promised. A charge appears on the customer’s bank statement that they don’t recognize as a purchase from ...
As a merchant how do I resolve Fraud claims?
Fraud claims can be likened to chargebacks, they can be resolved on the "Disputes" page of your Transactpay dashboard. From there, you can decide whether to accept or decline the claim.
How does Transactpay assist you in handling transaction disputes?
Every business is likely to encounter disputes such as chargebacks and fraud claims. We utilise email and dashboard channels to promptly notify you of any disputes. Upon the initiation of a dispute for a transaction, Transactpay promptly sends an ...