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Customer data protection rights and choices of user
In Transactpay protecting customer data and respecting their privacy rights is of utmost importance. Customers have certain rights and choices regarding their personal information when using Our payment solution. Here are some key aspects related to ...
What if my customer pays the wrong amount?
Completed payments are considered final, and the transaction amount cannot be altered. Both the merchant and the customer are encouraged to resolve any discrepancies arising from incorrect payment amounts amicably.
How can I initiate a refund for a customer?
To initiate a refund for a customer, simply use the refund button in your dashboard. This action automatically updates your transaction report, ensuring neat and accurate records for easy reconciliation. This streamlined process is designed for ...
What happens if my customer makes multiple transfers into one of the generated accounts?
If a customer makes a payment more than once or makes multiple transfers into one of the generated accounts, we will automatically initiate a refund of the excess payment(s) to the customer.
Sharing personal information with other Transactpay users
Sharing information with other Transactpay users is subject to strict adherence to data protection laws and regulations, as well as robust privacy policies and consent mechanisms. Any sharing of customer information must comply with relevant privacy ...