Can my settlement get flagged?
Yes, Settlement can be flagged for several reasons after being reviewed by our compliance team. Kindly contact support for further information at hello@transactworlddigital.com.
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Can my settlement fail?
Yes, your settlement can fail due to various reasons. To understand the specific reason for a settlement failure, please refer to the settlement reason listed in your transaction report. If it fails, be rest assured that we are actively working to ...
What are the settlement timelines?
The settlement timeline is usually T+1 for local transactions and T+5 days for international transactions.
How do I change from balance settlement to bank account settlement and vice versa?
You can change from balance settlement to bank account settlement and vice versa via your dashboard by clicking on the left side column under settings.
Why Does my settlement say stuck on Pending?
Settlement can be stuck on pending at the bank level while the bank processes it or await Interbank settlement clearing. However, if it's past the due date and still pending, please contact hello@transactworlddigital.com immediately for support.
What is your settlement conversion rate?
Your transaction report summary will provide you with all the information and the rate used at the point of conversion.