Accepting Chargebacks

Accepting Chargebacks

Agreeing to a chargeback means the transaction's cost will be deducted from your account and given back to the customer. To prevent the customer from receiving a double refund, please refrain from refunding any transaction already identified as a chargeback. The funds for this transaction will be temporarily held back from your settlement while the chargeback resolution is underway.

In instances where you've refunded the customer before getting a chargeback notice, you should decline the chargeback and provide proof of the refund.

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